Return FAQ

You can return your order by requesting a return within 14 days from delivery and by following these simple steps:

1. Request a Return Label (RL) in one way:- If you are a registered user: you can access the “Orders” section in your account by clicking here. Find the order that contains the product or products that you would like to return and click on “Return product” and then follow the steps.
2. Contact the courier within 14 days of creating the RL to book the package collection, consulting the details in the “How to book a return” section.
   Nomaka will refund the price of the products purchased by deducting the shipping cost of your return.
   
   You can consult our Return Policy at any time by clicking here.
   

We offer free shipping, but if your delivery address is outside Switzerland, the European Union or South Korea, you are responsible for paying any customs duties, taxes, or import fees required by your country’s regulations.

The return label will be sent by email, in any case that you lost that please contact us at customerservice@nomaka.com for support.

A RL (Return Label) is a number that uniquely identifies your return and allows us to keep track of your package at all times, from the moment the courier collects it, until it arrives at the warehouse.The RL helps us to process the returned goods in a timely manner, thus allowing us to complete the refund procedures within normal processing times.

If you are not able to proceed via your account, we are available to help. Contact our Customer Service Team by clicking on the “Contact Us” link provided below and we will help you in the process — it may take up to 2-3 business days.

Contact Us

1. Check the courier’s name on the return label that you received.
   
2. Schedule for the return to be collected by following the courier booking methods indicated on your return label:

• UPS
  You can call your local UPS center, the numbers of which can be found at this link. Alternatively, you can schedule a return via their website or by visiting one of the UPS collection points that can be found at
• this link.
• DHL
  You can call your local DHL center. Alternatively, you can schedule for your package to be collected via their website.
• FEDEX
  You can call the FedEx Customer Service Team. Alternatively, you can schedule for your package to be collected via their website.
• DHL Packet
  You can contact DHL Packet by sending an email to their email address (24 hours before collection). Alternatively, you can schedule for your package to be collected via their website or drop your package off at the nearest DP center.
• OTHER COURIERSYou are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund.
  

3. Please remember to note down the package's tracking number. This can be found on the label and you can use this to track the status of your return.

As soon as your order is shipped, you’ll receive an email with a tracking number. Please note that it may take up to 24 hours for tracking information to become active.

For domestic orders, tracking updates are typically available at every step of the delivery process.For international orders, tracking may be less detailed and provide more general updates depending on the destination country’s postal system.

You can find the courier’s name on the return label that you received.Click here to download a copy of the return label and find out where to locate this information.

Click here to download a copy of the return label and understand how its various parts should be read.

To monitor the status of your return, enter the return label's tracking number on the courier's website.

Please note that the refund will be processed within 14 working days from the date your return was received in the warehouse and processed.

We will refund you within 14 working days from when we receive your return at our warehouse and we will notify you by email. If orders are canceled before they are shipped, the refund will be processed within 3 working days of the cancellation request being received.

If your order was shipped outside of the EU or CH, we are unable to reimburse any taxes and customs duties. We suggest that you contact your local customs office and they might be able to help you recover those costs.
We inform you that Nomaka will refund the price of the products purchased by deducting the shipping cost of your return.

The money will be credited via the same method used for payment:
• CREDIT CARD PAYMENTS
• PAYPAL PAYMENTS
• KLARNA

The refund will be made to the same credit card that was used to make the purchase; the time required for the refund varies depending on your bank.

We are only authorized to refund the credit card used for the original payment.

If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different.

If, however, you no longer have an account with that bank, please contact the bank directly to check the details of the outstanding refund. Generally, the bank issues a physical cheque to reimburse you for the full amount. We recommend that you provide the bank with a valid postal address, if required.

We are only authorized to refund the credit card used for the original payment.

If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different.

If, however, you no longer have an account with that bank, please contact the bank directly to check the details of the outstanding refund. Generally, the bank issues a physical cheque to reimburse you for the full amount. We recommend that you provide the bank with a valid postal address, if required.

Products purchased from our online store cannot be exchanged. If you wish to exchange the purchased item, you can initiate a return and then proceed to place a new order.

Please contact our Customer Service Team by clicking on the “Contact Us” link provided below. Fill out the form’s fields and include photos of the product for a quicker appraisal.